The Seniors Advocate assists in dealing with concerns about health and home care services, housing, income and health benefit support programs and continuing care. The Seniors Advocate supports seniors and their families by:
- Providing education about the interests and needs of seniors including: elder abuse, aging in place, age friendly communities, older workers and ageism;
- Providing information and referrals for seniors and their families to government-funded health, continuing care, and social support programs and services;
- Engaging with seniors and families about issues that are important to seniors;
- Requesting the inspection of provincial facilities, including: supportive living accommodation, long –term care accommodation, auxiliary hospital, nursing home or any place under Alberta Health Services jurisdiction;
- Referring seniors and their families to appropriate programs, services and government or community resources;
- Reporting to the Minister of Seniors and Housing on the Seniors Advocate's activities and issues that concern seniors.
The Seniors Advocate cannot:
- Represent an individual at court or tribunals;
- Reverse a clinical or administrative decision;
- Take disciplinary action against any health service provider;
- Order any fines or other penalties;
- Investigate complaints involving federal or municipal governments, police, universities, schools or other non-health related companies.